Refund, Return & Cancellation Policy

Last Updated: August 10, 2026

At My Store, we want you to be happy with your purchase. This policy explains the conditions under which an order may be cancelled, returned, replaced, or refunded.

Cancellation of Orders

You may request cancellation of your order before it has been dispatched.

Once an order has been shipped or dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible with your order number and registered contact details.

Return Eligibility

Returns may be accepted only when the product meets the applicable return conditions communicated by us.

For hygiene, safety, and product-quality reasons, certain jewellery products may not be eligible for return once opened, worn, altered, or damaged.

The product must generally be:

• Unworn and unused

• In its original condition

• Returned with the original packaging

• Returned with tags, certificates, or accessories, where applicable

• Free from scratches, damage, alteration, or signs of use

Damaged or Defective Products

If you receive a damaged, defective, incorrect, or incomplete product, please contact us as soon as possible after delivery.

We may ask you to provide:

• Order number

• Photographs of the product

• Photographs/videos of the packaging

• A description of the issue

After reviewing the issue, we may offer an appropriate resolution, which may include replacement, repair, store credit, or refund, subject to availability and applicable conditions.

Wrong Product Received

If you receive a product different from the one ordered, please contact us immediately.

The product should remain unused and in its original packaging while the issue is being reviewed.

Return Shipping

Depending on the reason for the return and our assessment of the issue, return shipping may be arranged by us or may be the customer's responsibility.

If the product is returned for a reason that is not attributable to a defect, damage, or error on our part, applicable shipping or handling charges may be deducted from the refund where permitted.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be processed to the original payment method or through another method communicated by us.

The time required for the refunded amount to reflect in your account depends on your bank or payment provider.

Non-Returnable Situations

A return or refund may not be accepted in circumstances including, but not limited to:

• Product has been worn or used

• Product has been altered or resized without our approval

• Product has scratches or other damage caused after delivery

• Product is missing original packaging or accessories

• Product has been damaged due to improper handling or storage

• Return request is made outside the applicable return period

• Product was purchased under a non-returnable offer or category

Exchange

Where exchange is available, the replacement product will be subject to stock availability.

If the replacement product has a different price, the applicable price difference may need to be paid or refunded.

COD Orders

For COD orders, if you refuse delivery without a valid reason, repeated delivery attempts or future COD availability may be affected.

Contact Us

For return, refund, replacement, or cancellation requests:

Phone: +91 96967 01078
Email: manikgupta389@gmail.com
Address: 12 A, Shiv Shanti Tower, 3rd Floor, 37/19 G The Mall, 208001 Kanpur, Uttar Pradesh, India