Shipping & Delivery Policy

Last Updated: August 10, 2026

At My Store, we carefully pack every jewellery order to help ensure that your products reach you safely and securely.

Order Processing

Orders are generally processed after successful payment confirmation or COD order confirmation.

Orders may require additional processing time during:

• Sales and promotional periods

• Festivals and holidays

• High-volume order periods

• Unexpected operational circumstances

Once your order has been dispatched, you may receive shipping or tracking information through the contact details provided during checkout.

Delivery Time

Delivery time depends on your delivery location, courier availability, and other logistical factors.

Estimated delivery timelines, where available, will be communicated during checkout or after dispatch.

Please note that delivery timelines are estimates and may be affected by circumstances beyond our control, including weather conditions, transportation delays, public holidays, courier issues, or incorrect/incomplete address information.

Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on the order value, delivery location, promotional offers, or other applicable conditions.

Tracking Your Order

Once your order has been shipped, tracking details may be provided to you through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking information provided to monitor the status of your shipment.

Incorrect Address

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name

• House/Flat number

• Street/locality

• City

• State

• PIN code

• Contact number

If an order is returned because of an incorrect or incomplete address, repeated delivery attempts, or failure to receive the package, additional shipping charges may apply for reshipment.

Delayed or Lost Shipments

While we work with delivery partners to ensure timely delivery, we cannot guarantee delivery on a specific date.

If your shipment appears delayed, please contact us so that we can assist you in checking the shipment status with the relevant courier partner.

Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please avoid accepting the package where possible and contact us immediately.

For jewellery-related damage or missing items, photographic/video evidence of the package and product may be requested to help us investigate the issue.

Contact Us

For shipping and delivery-related questions:

Phone: +91 96967 01078
Email: manikgupta389@gmail.com
Address: 12 A, Shiv Shanti Tower, 3rd Floor, 37/19 G The Mall, 208001 Kanpur, Uttar Pradesh, India